Market Research
Customer Satisfaction Survey
Measure NPS and CSAT in one shot
infoAbout this template
Understanding satisfaction at the right moment changes retention. This survey template combines an NPS-style score, a CSAT rating, and open questions about what customers value most.
Send it after a purchase, a support interaction, or before a renewal. Conditional logic can route unhappy customers to a follow-up question asking what went wrong, so you never lose the signal. Results stream into your dashboard in real time, ready to filter or export.
starsFeatures
- checkNPS-style 0–10 score question
- checkCSAT star rating
- checkConditional follow-up for detractors
- checkOpen-ended improvement question
- checkReal-time results with filtering
domainTypical use cases
- circlePost-purchase satisfaction emails
- circleRenewal and churn-risk surveys
- circleSupport ticket follow-ups
- circleProduct market research
helpFrequently asked questions
Is this form template free?expand_more
Yes. Simbalize is in public beta, and every template — including this one — is completely free during the beta. No credit card required.
Can I edit the template before publishing?expand_more
Absolutely. The template is a starting point: change labels, add or remove fields, reorder sections, apply your own brand colours, and translate the form into other languages in the no-code builder.
How do I receive the responses?expand_more
Every submission lands in your Simbalize dashboard in real time with a timestamp. You can filter responses, assign them to team members, and export everything to CSV with one click.
How can I share the form?expand_more
Each form gets a shareable link, a QR code you can print or display, and an embeddable widget for your own website. You control who can see the form.
Can respondents submit anonymously?expand_more
Yes — you decide which fields are required and whether you collect names or email addresses, so fully anonymous responses are supported out of the box.
Ready to use the Customer Satisfaction Survey template?
Create your free beta account and turn this template into a live form in under two minutes.